DIY Upholstery Supply / Charlebois Fabrics Frequently Asked Questions

A: When Checking out select Purchase Order. In the Purchase Order box type the word swatch then continue to checkout. Remember some swatches do carry a fee and payment is required

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Below is a copy of our shipping Policies

Customers pay all shipping charges. All shipments are FOB our warehouses or original shipping point in the case of special order or non stocked items.
Shipping costs depend upon the shipping method and option you choose. Please note that shipping charges added during checkout process are estimated shipping charges only. The shipping rates for most items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s). We charge $3.50 handling then exact costs. Shipping charges will be adjusted as necessary when your package is shipped. Shipping charges for heavy, bulky or multiple packages may be higher. Please note that if you order fabric or vinyl and you have ordered supplies, supplies will be shipped in a separate box, which will add to the estimated shipping cost
For an exact shipping quote feel free to e-mail us at info@diyupholsterysupply.com or call toll free @ 1 866 812 3495 or place your order by phone. Phone lines are open Monday - Thursday 9 AM 5 PM Central Time
PURCHASES OVER $100.00 WILL REQUIRE A SIGNATURE.
For shipments within the continental U.S., packages will be shipped UPS regular ground service unless otherwise requested by email info@diyupholsterysupply.com. or toll free @ 866 812 3495
Shipments with a value over $100.00 do require a signature at the point of delivery.
Destinations outside Continental U.S. including Alaska and Hawaii will ship USPS
Alaska and Hawaii- In general we ship all orders via the U. S. Post Office. We use Priority Post Mail depending on package size. UPS now offers
APO and FPO destinations will be shipped Parcel Post unless a street address is given at time of check out.
Shipping charges are based on type of delivery service, package weight, package size and distance.

Q:Is there a re-stocking fee

A: We do not have a restocking fee on approved returns. Approved returns you must contact customer service via email @ info@diyupholsterysupply.com. There is however a 30% restocking fee on refused orders and all applicable return shipping charges are the customers responsibility. Please be sure to have all the information needed before making the purchase.

Address correction. UPS $5.00 charges for correcting addresses. we will apply a $6.00 charge to you when DIY is charged the $5.00 fee. Please double check you shipping address

There is a no return Policy on cut orders i.e foam, other than 24inch x 82 inch slabs , fabric under 45 yards or specel order fabrics and supplies i.e. products ordered outside our reglar product line. Please take the time to order samples when available.